A Global Capability Center (GCC)—also referred to as a Global Service Center or Shared Services Center—is a strategic, centralized hub established by multinational organizations to deliver critical business functions and specialized services across global operations.
GCCs are typically set up in locations that offer a strong combination of skilled talent availability, cost efficiency, robust infrastructure, and a supportive business ecosystem. Beyond cost optimization, modern GCCs play a pivotal role in driving innovation, enhancing operational excellence, enabling digital transformation, and supporting long-term business growth.
Today’s GCCs function as centers of excellence, managing high-value capabilities such as technology, finance, analytics, engineering, customer operations, and shared corporate services—while operating as an integrated extension of the parent organization.
| Phase | Timeline (Approx.) | Key Activities | Outcome |
|---|---|---|---|
| 1. Strategy & Discovery | Weeks 1-4 |
|
Strategic Roadmap & Site Selection |
| 2. Setup & Legal | Weeks 5-12 |
|
Operational Entity & Infrastructure Ready |
| 3. Talent Acquisition | Weeks 8-16 |
|
Core Team Onboarded |
| 4. Operationalization | Month 4-6 |
|
Steady State Operations |
| 5. Transformation & Scale | Month 6 Onwards |
|
Value Creation & Growth |
An Owned Global Capability Center (GCC) under the Build, Operate & Transfer (BOT) model enables organizations to establish a fully-owned, captive operations center in high-potential talent markets—while retaining complete control over strategy, governance, culture, and outcomes.
We partner with you across the entire GCC lifecycle, conducting in-depth market analysis and location feasibility, supporting legal entity setup and infrastructure design, and enabling AI-driven talent acquisition and workforce optimization. The result is a scalable, compliant, and performance-led GCC that operates as a seamless extension of your global headquarters.
Full Strategic Control
Retain complete ownership of vision, decision-making, leadership, and operational standards.
Cultural Alignment
Build a workforce that reflects your organizational values, culture, and ways of working—without compromise.
Operational Independence
Eliminate third-party constraints with a fully captive model and zero vendor lock-in.
End-to-End Enablement
From market entry and setup to steady-state operations and performance optimization, we support every stage of the journey.
A true extension of your business, operating under your direct governance and control—delivering high-quality outcomes aligned to your brand, built for scale, and designed for long-term strategic value.
The Managed GCC – Offshore Development Centre (ODC) model enables organizations to rapidly establish a dedicated offshore capability center with minimal upfront investment and reduced operational complexity.
We take end-to-end responsibility for setting up and managing your offshore center—covering infrastructure, talent acquisition, governance, and day-to-day operations—while operating as a seamless extension of your internal teams. Designed for agility and scale, this model allows you to start lean and expand from small, high-impact teams to large-scale operations with confidence.
End-to-End Operational Support
Comprehensive support from the pre-consulting and planning stage through setup, launch, and steady-state operations.
Deep Local Market Expertise
Hands-on management of infrastructure, legal and statutory compliance, and access to the right talent ecosystem.
Scalable Infrastructure & Workspace
Flexible workspace solutions designed to evolve in line with your growth and business needs.
Experienced Leadership & Governance
Access to seasoned leadership, best practices, and technology-led delivery models to ensure performance and continuity.
A fully operational offshore capability center delivering value from day one—professionally managed, scalable by design, and aligned to your business objectives—so you can stay focused on strategic priorities while we manage execution.
GCC-as-a-Service (CoE) offers organizations a low-risk, flexible pathway to experience the full benefits of a Global Capability Center—without the complexity of immediate large-scale investment. This model is ideal for organizations looking to pilot specific functions, validate offshore delivery, and assess long-term scalability. Through curated Centres of Excellence, you gain instant access to specialized capabilities delivered through flexible service models. As outcomes are validated and confidence grows, we seamlessly support your transition into a fully owned or managed GCC.
Selective Engagement
Access only the functions you need today, with the flexibility to expand as requirements evolve.
Pilot-to-Scale Approach
Begin with controlled pilots, measure results, and scale with clarity and confidence.
Proven, Technology-Led Delivery
AI-powered tools and analytics to track performance, measure outcomes, and ensure transparency.
Low-Barrier Entry
Minimal upfront investment with no traditional setup constraints, enabling faster time-to-value.
A future-ready, flexible GCC experience that allows you to scale capabilities based on proven success—aligned to your business readiness, strategic priorities, and growth timeline.